Tag Archives: Corrigan Partners

Are you using CRM to boost returns on healthcare marketing investments?

Posted on September 16, 2015 | Leave a comment

CRM_Conference_Promo_Image

Corrigan Partners has teamed up with our colleagues from Greystone.Net to host a Healthcare MarTech workshop on CRM as an essential tool for healthcare marketing. The one and a half day program – Customer Relationship Management: Making the Most of Your CRM Investment – will be held September 29 & 30, 2015 at the Catalyst Ranch in Chicago, Illinois.

The Bottom Line is . . . CRM is Good for the Bottom Line

Customer Relationship Management (CRM) is a game-changing technology with the potential to transform healthcare marketing. With CRM you can more effectively focus marketing investments on the right customers, lower the expense of patient acquisition and retention, create loyal brand advocates and track return on investment. Yet, many healthcare organizations have struggled to make it work. This workshop is designed to address the decisions, capabilities and resources required to make CRM successful.

A Deep-Dive, Open Dialogue on CRM Successes and Lessons Learned

Whether you are thinking about purchasing a CRM system for the first time, want to select a new vendor, are muddled in the throes of implementation or aren’t getting the results you hoped for, this workshop is for you. Participants will engage in educational sessions, facilitated discussions and open dialogue on:

How do I craft a vision and strategy for CRM in my health system?
How do I pick the right CRM solution and vendor?
What changes will I have to make in the marketing department?
How can I ensure we’re getting the most out of our CRM system?
How do I get my CRM strategy back on track?
What can I learn about CRM from other industries?
And much more . . .

Workshop Faculty and Participants

Healthcare marketing executives from around the country will join the Corrigan Partners and Greystone.Net faculty to share their CRM journeys, providing insights into the trials and successes of their CRM programs.

Faculty

Participants will leave with information and tools to support CRM selection, build effective vendor relationships and optimize performance of their CRM systems.

Only a few seats left. Register Soon

In order to provide an intimate venue for open discussion and sharing of CRM expectations and experiences, space is limited to 30 health system (non-vendor) participants. Click here to learn more about the workshop, download the brochure and register to attend.

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Posted in Marketing Management, Marketing Strategy

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CRM is an essential tool for effective healthcare marketing

Posted on June 16, 2015 | Leave a comment

CRM_Conference_Promo_Image

I’m thrilled to announce that Corrigan Partners has teamed up with our colleagues from Greystone.Net to host a Healthcare MarTech workshop on CRM as an essential tool for healthcare marketing. The one and a half day program – Customer Relationship Management: Making the Most of Your CRM Investment – will be held September 29 & 30, 2015 at the Catalyst Ranch in Chicago, Illinois.

The Bottom Line is . . . CRM is Good for the Bottom Line

Customer Relationship Management (CRM) is a game-changing technology with the potential to transform healthcare marketing. With CRM you can more effectively focus marketing investments on the right customers, lower the expense of patient acquisition and retention, create loyal brand advocates and track return on investment. Yet, many healthcare organizations have struggled to make it work. This workshop is designed to address the decisions, capabilities and resources required to make CRM successful.

A Deep-Dive, Open Dialogue on CRM Successes and Lessons Learned

Whether you are thinking about purchasing a CRM system for the first time, want to select a new vendor, are muddled in the throes of implementation or aren’t getting the results you hoped for, this workshop is for you. Participants will engage in educational sessions, facilitated discussions and open dialogue on:

  • How do I craft a vision and strategy for CRM in my health system?
  • How do I pick the right CRM solution and vendor?
  • What changes will I have to make in the marketing department?
  • How can I ensure we’re getting the most out of our CRM system?
  • How do I get my CRM strategy back on track?
  • What can I learn about CRM from other industries?
  • And much more . . .

Workshop Faculty and Participants

Healthcare marketing executives from around the country will join the Corrigan Partners and Greystone.Net faculty to share their CRM journeys, providing insights into the trials and successes of their CRM programs. Learn from marketers at Ochsner Clinic, Orlando Health, Meridian Health System and others.

Participants will leave with information and tools to support CRM selection, build effective vendor relationships and optimize performance of their CRM systems.

Space is Limited. Register Soon

In order to provide an intimate venue for open discussion and sharing of CRM expectations and experiences, space will be limited to 30 health system (non-vendor) participants. Registration fees are $795 before and $895 after July 15, 2015. Rooms have been reserved at the Crowne Plaza Chicago Metro (group rate $214/night).

Click here to learn more about the workshop, download the brochure and register to attend. 

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New webinar on attracting, engaging and retaining patients with content

Posted on April 11, 2013 | Leave a comment

I’m looking forward to moderating this webinar hosted by the Forum for Healthcare Strategists on May 21. We have two terrific presenters — and a hot, hot topic.

How to Attract, Engage, and Retain Patients with Content
Tuesday, May 21, 2013
11:30AM – 1:00PM (CDT)

Jessica Carlson

Jessica Carlson

With so many communication channels available to consumers today, the rules for marketers have changed. The focus now is on content marketing: creating and sustaining great conversations with the people who visit your websites and social media channels.

Hear how Sentara Healthcare leveraged the power of healthcare content marketing during its 28 Days of Heart campaign. Using combined techniques to pull content, a healthcare tool, and reconfigured information architecture, they were able to show clear results metrics in changing its approach to content.

Ahava Leibtag

Ahava Leibtag

Join Jessica Carlson, Digital Media Advisor, Sentara Healthcare, Ahava Leibtag, President, Aha Media Group LLC, and me on May 21, and learn how to:

  • Create a content strategy around a campaign
  • Set up a social media editorial calendar
  • Engage and nurture your audience with content
  • Analyze your data to improve campaign performance

Click here for more information and to register online.  The price for Forum members is $89 ($119 for non-members).

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Posted in Content Marketing, Digital Strategy

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Want to Experience Best Practices in Service Excellence? Come to Scottsdale.

Posted on May 23, 2012 | 1 comment

I’m looking forward to the PRC Excellence in Healthcare Conference June 3 – 6, 2012 in Scottsdale, Arizona.  Hosted by Professional Research Consultants, Inc., the conference provides healthcare professionals with information, case studies, best practices and tools to develop, implement and improve service excellence.  The conference agenda offers dozens of important and timely topics – like “The C-suite’s Role in Building a High Performing Culture” to “Achieving Physician Loyalty through Service Excellence” to “A Roadmap for Improving Healthcare Service Quality:  Lessons and Tools from the Mayo Clinic.”

Candace Quinn of Brand = Experience, Carla Bryant with Corrigan Partners and I will present “The Future of Healthcare Marketing” on June 4, 2012 at 1:00 pm.  Our two-part session will focus on trends shaping the future of marketing practice in healthcare, five critical roles for chief marketing executives and steps for transforming marketing performance.  We’re excited about this topic and look forward to engaging conference attendees in dialog and ideas to effect change.

The conference will be held at one of my favorite Scottsdale resorts – the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch .  Will we see you there? 

 

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Posted in Healthcare Marketing, Healthcare Trends

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Greetings from the 17th National Summit – Healthcare Marketing Strategies

Posted on April 30, 2012 | 1 comment

The 17th National Healthcare Marketing Strategies Summit kicked off yesterday at the Ritz Carlton Grande Lakes here in Orlando, Florida.  I need a clone to take advantage of the many great sessions, speakers and networking opportunities. 

What’s up today?  Here are just a few of the sessions and speakers worth checking out:

  • Aligning brands across digital channels – Jessica Carlson (Sentara) and Carla Bryant (Corrigan Partners)
  • Integrating new media into physician marketing – Lyle Green (MD Anderson Cancer Center), Jill Lawlor (Cooper University Hospital) and Dan Dunlop (Jennings Health)
  • Improving patient experience: a marketing and clinical partnership – Suzanne Hendrey (Baystate)
  • Driving results with marketing analytics – Marc Beaumont (UAB Health System), Danny Fell (Neathawk Dubuque & Packett), and Linda MacCracken (Thomson Reuters)
  • Breaking the rules of website design – Chris Boyer (Inova) and Chris Bevolo (Interval)
  • Digital marketing – focus on conversations – Suzanne Sawyer (Penn Medicine) and Rob Grant (eVariant)
  • Physician trends: the impact on marketers – Peter Brumleve, C. Josef Ghosn (Florida Hospital) and Steve Sloate (Cirra)

Hope to run into you – if you’re here, stop by the Brains on Demand booth in the exhibition hall and say hello.

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Posted in Healthcare Marketing, Healthcare Trends, Marketing Leadership

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Marketing the Power of Pink

Posted on October 29, 2011 | 2 comments

True confession: I dislike pink. And the marketer in me winces every time I see another pink ribbon etched, woven, stamped, hung or printed on everything from yogurt cups to kitchen appliances to clothing and even pet food. Don’t get me wrong – I get it. Breast cancer has taken the lives of people I treasure. And I wholeheartedly believe that physicians, healthcare marketers, organizations like the Susan G. Komen Foundation, and even all of the consumer products and services brandishing pink have saved countless women by raising awareness of the importance of early detection.

So what’s the beef? I wish I could offer up a rational argument for my stance on pink, but admit it has more emotional than rational origins. Perhaps it’s what appears to me to be the over-commercialization of the cause. Or maybe something more deep-seated, like fear.

Six months ago, Susan Lilly (one of our colleagues at Corrigan Partners) learned she had breast cancer. She found a lump under her arm and soon discovered that it was a particularly aggressive form of the disease. The past six months have been an endurance race of chemotherapy, surgery and recovery for Susan, her husband and two young daughters. The good news is good! While she still has a couple more surgeries to go, she is now re-entering normalcy – whatever that is.

I remember the stomach-sinking dread felt when Susan first called to say she had breast cancer. And can only imagine what it must have been like for her and for thousands of other women who hear those words coming out of their physicians’ mouths. But Susan taught us much here at the office. How not to give into fear. How to take control of your illness. How to be a smart healthcare consumer, not just a patient. How to keep going through the chemo treatments. How to embrace the fashion possibilities when she lost her hair. How to keep your humor – and your faith – through it all. 

So there it is. I’ve outed Susan with her full permission.  She has incredible strength of character and is much loved and admired by her colleagues for ‘just being Susan.’

And yes, she and I share similar views on pink. But maybe we just need a little more distance from the tribulations of the past six months to embrace its power to heal.

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Posted in Corrigan Partners, Oncology Service Line Marketing

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Heading Out to SHSMD

Posted on September 12, 2011 | Leave a comment

It’s that time of year again. Beginning tomorrow, hundreds of healthcare executives, planning and marketing professionals, communications leaders and other experts will be pouring into Phoenix for the annual conference of the Society for Healthcare Strategy and Market Development.  The conference officially kicks off on Wednesday morning, September 14 and continues through Saturday morning, September 17 at the J.W. Marriott Desert Ridge Resort.

Personally, I’m looking forward to reconnecting with long-time colleagues and friends, meeting and getting to know new people, learning new things and having a little fun along the way. 

This year, I’m honored to be speaking with Terri Goren of Goren & Associates and Phyllis Marino, vice president of market development at MetroHealth System in Cleveland.  We’ll be presenting on Thursday, September 15 from 1:30 to 2:45.  Our topic – Can’t We All Just Get Along?  Marketing and PR Professionals Uniting for Winning Results — will address the challenges executives sometimes face when trying to get their marketing and PR teams on the same page, and offer insights into driving better and more collaborative performance.

At Corrigan Partners, we’re also excited about our new partnership with Brains on Demand, a unique collaborative offering seamless access to leading healthcare research, brand, marketing, communications and social media experts that can help you address a multitude of needs and projects.  We’ll be in the Exhibit Hall during exhibition hours at booth #813.  Stop by and see us, and register for a free day of consulting from one of our experts.

I hope you will also join us at the Corrigan Partners Sunrise SIG Breakfast on Friday morning from 8:00 am to 9:00 am.  Join a table discussing a topic of interest and meet some new people over coffee and breakfast. 

For a list of all the great topics, speakers, events, exhibitors, etc., click here to visit SHSMD’s website.  And thanks also to the SHSMD staff for the hard and expert work they put into making this a great annual event.

See you there!

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