In this brief and well-articulated essay (Make Your Product Work for Your Brand, CMO Strategy), author Steve Beck (VP Strategy, Organic) drives home the point that brands today are built more powerfully through the experience that consumers have with your product or service.
One of my favoritie quips, “It’s not McDonald’s saying their food is healthy, it is McDonald’s putting healthier food on the menu. In the past, the whole world of positioning was really simple. You targeted an audience, articulated a promise and then communicated the heck out of it. You created advertising. Today everything is an advertisement — starting with what it is you are selling.”
Brand experience doesn’t happen by accident; it happens by design.