You might be tempted to suggest that Chris Boyer (Director of Digital Marketing & Communications, Inova Health System) keep his day job until you realize that this is his day job! Thanks Chris for this morning’s chuckles. Wish I’d been there to see it in person. (Thanks also to Dan Dunlop for feeding highlights from the Health Care Social Media Summit through his blog – The Healthcare Marketer).
- Want to stand out from the crowd? Out hug your competition. Thanks @jaybaer for a great session at #HCIC15. 3 weeks ago
- Remember that customer service is now a spectator sport. @jaybaer #HCIC15 3 weeks ago
- Hug your haters. @JayBaer. It'll blow their minds and win their hearts. #hcic15 3 weeks ago
- Yep. From @jaybaer. Customer service is the new marketing. #hcic15 https://t.co/I6TbMu0UiN 3 weeks ago
- Good advice from @JayBaer. Answer every complaint in every channel every time. #hcic15. 3 weeks ago